GENERAL TERMS AND CONDITIONS

1. scope of application

For all orders via our online shop the following AGBs apply. Our online shop is directed exclusively to consumers.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity. Entrepreneur is a natural or legal person or a partnership with legal capacity, which acts in exercise of its commercial or independent professional activity when concluding a legal transaction.

2. contracting party, conclusion of contract, correction possibilities

The purchase contract is concluded with Chaos International Trading GmbH.

By placing the products in the online shop we make a binding offer to conclude a contract for these articles. You can put our products into the shopping cart without obligation at first and correct your entries at any time before sending your binding order by using the correction aids provided and explained in the order process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking the order button. Immediately after sending the order you will receive another confirmation by e-mail.

3rd contract language, contract text storage

Language(s) available for the conclusion of the contract: German

We save the contract text and send you the order data and our terms and conditions in text form. You can view the contract text in our customer login.

4. terms of delivery

Shipping costs are added to the stated product prices. You can find out more about the amount of the shipping costs in the offers.

We only deliver by mail order. Unfortunately, it is not possible to pick up the goods yourself.

5. payment

In our shop, the following payment methods are available to you:

prepayment

If you choose the payment method prepayment, we will give you our bank details in a separate e-mail and deliver the goods after receipt of payment.

6. reservation of proprietary rights

The goods remain our property until full payment has been received.

7. transport damages

If goods are delivered with obvious transport damages, please complain about such defects to the deliverer as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, especially your warranty rights. However, you help us to be able to assert our own claims against the carrier or the transport insurance company.

8. warranty and guarantees

Unless expressly agreed otherwise below, the statutory liability for defects shall apply.

The following applies to used goods: if the defect occurs after one year from delivery of the goods, claims for defects are excluded. Defects that occur within one year from delivery of the goods can be claimed within the legal limitation period of two years from delivery of the goods.

The above limitations and shortening of the period do not apply to claims based on damage caused by us, our legal representatives or vicarious agents

– in case of injury to life, body or health

– in the event of intentional or grossly negligent breach of duty and fraudulent intent

– in case of violation of essential contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations)

– within the framework of a guarantee promise, if agreed or

– as far as the scope of application of the product liability law is opened.

Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.

Customer service: You can contact our customer service for questions, complaints and objections by email to info@chaos-trading.de

9. liability

For claims based on damages caused by us, our legal representatives or vicarious agents, we are always liable without limitation

– in case of injury to life, body or health

– in case of intentional or grossly negligent breach of duty

– in the case of guarantee promises, if agreed, or

– as far as the scope of application of the product liability law is opened.

In the event of a breach of material contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives or vicarious agents, liability shall be limited in amount to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected.

Otherwise, claims for damages are excluded.

10. settlement of disputes

The European Commission provides an Online Dispute Resolution (OS) platform, which you can find here We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

11. protection of minors

If your order includes goods whose sale is subject to age restrictions, we will provide you with a reliable procedure that includes a personal identity and identification number.

age check ensures that the customer has reached the required minimum age. The deliverer hands over the goods only after the age check has been completed and only to the orderer personally.

Terms & Conditions created with the Trusted Shops in cooperation with FÖHLISCH Rechtsanwälte.

Translation: Created with the help of DeepL (free version) translation software on https://www.deepl.com/.